Questions And Answers Do you deliver, set up, dismantle and collect the Castles? Yes, and it's all included in the price inside a 5 mile radius from us Outside 5 miles there is a delivery charge that must be paid up front if the journey is not made it will be refunded to you see Delivery Area . Which areas do you deliver to? we deliver to all areas surrounding Stoke-On-Trent up to a 15 mile Radius of ST6 7LQ see Map. On what days can I hire a Castle? we can supply castles 7 days a week. What if it rains? Many of our castles have shower covers. However, if your hire date is very wet and you no longer wish to have the castle, you may cancel on the day. We are afraid that if very high winds/stormy weather is forecast, we may have to cancel the hire for safety and insurance reasons. How long can I keep the castle? You may keep the castle for a whole day or for only a few hours but the price will remain same. Normal hire days end at 7pm, depending on the time of year I. E light permitting but a castle can be kept until 10pm for additional charge no overnight due to past experiences (see next FAQ). Your delivery and collection times will be fitted in around existing bookings. Can I keep the castle overnight? The latest that we allow castles out until is 10pm and additional charges will apply after 7pm. The additional charge is £10 per hour (or part) between 8 and 10pm. Also, we do not allow castles to be used outdoors after dusk unless in a well lit area for both safety reasons and so that we can see to pack them away! (e.g. If you want a castle picked up at 9:30pm the additional charge will be £10 + £10 = £20). No Overnight, We reserve the right to cancel if we feel that the venue is not adequate, or has not been described adequately. How much is the booking deposit and do I get it back if I cancel? We only charge a booking fee on the Ark as wee have to put aside a day for the hire of this. You may cancel at any point up to 7 days before the event and receive a full refund. After that no refund will be given as it will take a week to get bookings in to cover the date also bookings will have been canceled for that date. If you are outside the 5 mile radius we may request the delivery cost paid up front fully refunded if the journey is not made. However, if you cancel on the day (other than for bad weather) you will be required to pay the full amount previously agreed. [« Previous] [ Next »]
Do you deliver, set up, dismantle and collect the Castles? Yes, and it's all included in the price inside a 5 mile radius from us Outside 5 miles there is a delivery charge that must be paid up front if the journey is not made it will be refunded to you see Delivery Area .
Which areas do you deliver to? we deliver to all areas surrounding Stoke-On-Trent up to a 15 mile Radius of ST6 7LQ see Map.
On what days can I hire a Castle? we can supply castles 7 days a week. What if it rains? Many of our castles have shower covers. However, if your hire date is very wet and you no longer wish to have the castle, you may cancel on the day. We are afraid that if very high winds/stormy weather is forecast, we may have to cancel the hire for safety and insurance reasons.
How long can I keep the castle? You may keep the castle for a whole day or for only a few hours but the price will remain same. Normal hire days end at 7pm, depending on the time of year I. E light permitting but a castle can be kept until 10pm for additional charge no overnight due to past experiences (see next FAQ). Your delivery and collection times will be fitted in around existing bookings. Can I keep the castle overnight? The latest that we allow castles out until is 10pm and additional charges will apply after 7pm. The additional charge is £10 per hour (or part) between 8 and 10pm. Also, we do not allow castles to be used outdoors after dusk unless in a well lit area for both safety reasons and so that we can see to pack them away! (e.g. If you want a castle picked up at 9:30pm the additional charge will be £10 + £10 = £20). No Overnight, We reserve the right to cancel if we feel that the venue is not adequate, or has not been described adequately. How much is the booking deposit and do I get it back if I cancel? We only charge a booking fee on the Ark as wee have to put aside a day for the hire of this. You may cancel at any point up to 7 days before the event and receive a full refund. After that no refund will be given as it will take a week to get bookings in to cover the date also bookings will have been canceled for that date. If you are outside the 5 mile radius we may request the delivery cost paid up front fully refunded if the journey is not made. However, if you cancel on the day (other than for bad weather) you will be required to pay the full amount previously agreed.
